Terms of Service

What GLO is

GLO is an intermediary. We help you find a salon and arrange an appointment; we do not own the salons, employ their staff, or provide the treatments. The salon alone is responsible for the service it gives you, for its prices, and for its own licences and insurance.

Booking an appointment

• A booking starts as a request. It is not confirmed until the salon accepts it, and you will be emailed when the status changes.
• Give an email address and phone number you actually use — that is the only way the salon can reach you about your appointment.
• To change or cancel an appointment, contact the salon directly, and give them reasonable notice.
• Repeatedly failing to turn up may lead a salon to refuse future bookings.

Payments

GLO does not take payment for appointments. You pay the salon directly, and the price shown on GLO is indicative — the salon confirms the final amount. Any refund is a matter between you and the salon.

Listing your salon

• Applications are reviewed before an account is created. We may decline an application, and we do not have to give a reason.
• Approved salons subscribe to GLO Pro to open their account. The terms are in GLO Pro subscription below.
• Keep your listing accurate — services, prices, opening hours and team. Out-of-date information leads to bookings you cannot honour.
• Honour the bookings you confirm, and respond to booking requests promptly.
• Only upload photos you have the right to use.
• You are responsible for the personal information of clients that reaches you through GLO, and for using it only to serve those clients.

GLO Pro subscription

• GLO Pro costs USD 20 per month for each salon.
• The salon pays USD 20 when it subscribes. After that, USD 20 is charged automatically every month from the salon's ABA account, through ABA PayWay.
• When it subscribes, the salon authorises these monthly charges on its ABA account (ABA "Account on File"). GLO starts each charge. Nothing is charged unless GLO asks for it.
• You can cancel anytime in Plan & Billing. There are no further charges. You keep access until the end of the month you paid for, and your data is kept.
• If a monthly payment fails, GLO tries again and the salon keeps access for 3 days. After that, the account is paused. No data is deleted, new online bookings stop, and bookings already confirmed are kept.

Founder offer:

• The first 50 salons that pay get their first USD 20 back. The offer ends after those 50 salons.
• GLO sends the USD 20 once per salon, by ABA transfer to the account that paid, after the payment reaches GLO.
• It is not a refund, and it does not change your billing dates.
• Test salons and duplicate accounts are not included. GLO decides this at its own discretion.

Reviews

Clients can rate a visit they booked online. How that works is explained in How reviews work. If you write a review, you agree to:

• review only a visit you really had, booked through GLO, and say honestly what you experienced
• leave out insults, threats, advertising and personal information about other people
• not accept or ask for money, gifts or discounts in exchange for a review, and not review a salon you own, work for or are linked to

By posting a review you allow GLO to show it publicly on the salon's page, as described there. You can delete it at any time. GLO may hide a review that breaks these terms, but never because it is negative.

If you run a salon:

• You may reply to a review in public. Your reply must not contain personal details, or the name of a client who chose to publish without their name; GLO may remove a reply that does.
• You may report a review you believe breaks these terms. A report does not hide it: GLO decides, within 48 hours.
• You cannot hide, delete or edit a review, and you cannot make one disappear by cancelling an appointment or deleting a client.
• Do not offer anything in exchange for a review, do not write or ask others to write reviews of your own salon, and do not pressure a client to change or remove a review.

Acceptable use

You agree not to:

• make fake or automated bookings, or submit fake salon applications
• impersonate another person or business
• scrape, copy or resell listings and client information
• attempt to break, overload, or gain unauthorised access to the service
• post content that is unlawful, misleading, offensive, or infringes someone else's rights

Content you provide

You keep ownership of the text and photos you upload. By uploading them you allow us to display them on GLO in order to run the service. We may remove content that breaks these terms.

Availability

We work to keep GLO running, but we do not guarantee it will always be available or error-free. We may change or withdraw features, and we may carry out maintenance that interrupts the service.

Our responsibility

Because GLO does not provide the treatments, we are not liable for the quality, safety or outcome of any service you receive from a salon, or for a salon cancelling or failing to honour an appointment. Nothing here limits liability that cannot lawfully be limited.

Suspension

We may suspend or close an account that breaks these terms, that harms other users, or that we reasonably believe is fraudulent.

Governing law

These terms are governed by the laws of the Kingdom of Cambodia, and disputes fall to the courts of Cambodia.

Changes to these terms

We may update these terms. The date at the top of this document shows when they last changed, and continuing to use GLO afterwards means you accept the update.

Contact

Questions about these terms: support@glo-kh.com.